Privacy Policy | Creation

This Privacy Policy outlines how Creation Exhibition Limited utilizes your personal information and explains your rights concerning your data.

Overview

Throughout our interactions with you, we collect and process your personal data to deliver requested goods and services and manage our relationship with you. This may involve sharing your personal information with third parties. This policy provides detailed information on how we use your data and how you can exercise your rights.

Introduction

In this policy, "we," "us," or "our" refers to Creation Exhibition Limited, a company registered in England under company number 10917843, located at 160 Fleet St, London, EC4A 2DQ, UK. "You" refers to anyone whose personal information we collect, use, and process, including those who contact us regarding our products and services or interact with us through our website [https://www.creationexhibitions.com/](https://www.creationexhibitions.com/).

We are committed to safeguarding your privacy and adhere to the EU General Data Protection Regulation (GDPR), the Privacy and Electronic Communications Regulations (PECR), effective from May 25, 2018, and other applicable laws.

Data Controller

Creation Exhibition Limited is the data controller responsible for your personal information under privacy laws. We may share your personal data with organizations involved in its processing.

Information Collection

- Forms and Surveys: Data provided via our website or SurveyMonkey, including competition entries.
- Orders: Personal details required for processing and fulfilling orders, excluding stored payment card details.
- Transactions: Records of transactions with us.
- Communication: Logs of communications, including telephone calls (retained for up to 30 days for training purposes).
- Preferences: Information about your preferences to enhance your website experience.
- Website Visits: Details of visits to our website, including traffic data and page views.
- Uploads: Any images or content you upload to our website.
- Device Information: Technical details about your device used to access our website.
- Marketing Preferences: Information regarding your marketing preferences.

If you provide personal data about another person, ensure you have their consent and inform them of its intended use.

Data Usage

We use your personal information to:

- Fulfill contractual obligations, process orders, and manage payments.
- Enhance your website experience and maintain our relationship.
- Notify you of service changes and respond to inquiries.
- Conduct security checks to prevent fraud.
- Conduct market research and seek feedback.
- Enhance our products, services, and website.
- Provide marketing information (with opt-out options available).
- Comply with legal obligations and safeguard our rights.

Information Sharing

We may share your personal data with:

- P3 Group: Other members of the P3 Group for analysis and enhancement purposes.
- Service Providers: Third-party providers for order fulfillment, surveys, installations, delivery, marketing, and customer service.
- External Agencies: For fraud prevention measures.
- Insurers: In case of claims.
- Legal Authorities: To comply with legal requirements or protect our interests.
- Non-Personal Data: Aggregated statistics regarding website usage.

Data Retention

We retain your information for as long as necessary to provide services or comply with legal obligations. Our standard retention period is up to 50 months, although it may be longer in certain circumstances.

Data Processing Location

Your personal data may be transferred, stored, and processed within the European Economic Area (EEA) in compliance with GDPR regulations.

We use cookies to enhance your website experience, support functionality, and analyze usage patterns. By using our website, you consent to our use of cookies. You can manage cookie settings through your browser; however, blocking cookies may affect website functionality.

For more details on cookies, visit [www.allaboutcookies.org](http://www.allaboutcookies.org) and [www.youronlinechoices.eu](http://www.youronlinechoices.eu).

External Links

We may provide links to third-party websites or services. Your use of these sites is governed by their respective privacy policies, and we assume no responsibility for third-party data practices.

Data Security

While we employ measures to protect your data, please be aware that transmitting information over the internet is not entirely secure. Safeguard your password and device to prevent unauthorized access.

Your Choices

You can update your marketing preferences or opt out of marketing communications by contacting us or using the unsubscribe link in our emails. You can also opt out of data profiling by contacting us directly.

Access to Your Information

Under GDPR, you have the right to access your personal information. To request access, please contact us using the details provided below. A fee (currently not exceeding £10) may apply.

For inquiries regarding this policy, please contact us at:

- Email: info@creationexhibitions.com
- Phone: +44 (0)208 066 5176
- Mail: Creation Exhibitions Limited, 160 Fleet St, London, EC4A 2DQ, UK

Policy Updates

We may revise this Privacy Policy. Updates will be posted on our website and take immediate effect.